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Sandals – DON'T GO THERE – MOST DISAPPOINTING
In Nov/04 we spent one week at Sandals Antigua for our 36th anniversary. Having heard much about Sandals being 5+ star resorts, (although in the last few years we have heard and read an increasing number of negative comments), we decided to try the Sandals experience.
We were most disappointed!! During the week, we talked to several other guests all of whom were also most disappointed.
Based on our other 14 trips to the Caribbean, the rooms, other facilities, service, food, booze, and many employees were, being generous, of about 3 star quality. The beach, although public, is very good although not the best in the Caribbean. This makes our generous overall rating 31/2 stars. The cost is 5+ stars.
On leaving we took the time to leave with the Manager an extensive comment card. Since then we sent to Sandals several e-mails with our comments and seeking responses. We telephoned and left messages asking for calls back. Our only purpose in doing this was to get from Sandals why the resort was so disappointing and what improvements are they making to deliver the advertised quality in the future. Almost 3 months later we still have had no response, other than acknowledgment of receipt, to any of our e-mails or calls. Obviously Sandals don't care!! We continue to read and hear about the slipping Sandals quality.
Bottom line – Sandals do not deliver 5 star value, but charge 5+ star prices. If you are thinking of a trip to the Caribbean, there are many other resorts that deliver the promised value and then some. They are living off their past reputation. Of our 15 trips over several years to the Caribbean, this is the first time we have been disappointed in the overall quality relative to promised quality.
PS: Today Feb.7/05 just heard from a friend who was at Sandals in Cuba – He too was disappointed.
Thanks to Kevin for this trip report ...
February 2005
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